PlanetHoster Review (2021): Full web host test

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Are you looking for a web host for your website? Have you ever heard of PlanetHoster but don’t really know what it’s worth? In that case, you couldn’t have fallen any better. In this article, you will find all the answers to your questions.

Following a thorough test of the PlanetHoster host by our teams over the past few years, on the World and HybridCloud plans, we will be able to give you our full opinion about it. Hoping that the one can help you when making your choice.

Who is PlanetHoster? What you need to know

As you saw in our introduction, PlanetHoster is primarily a web hosting company. But that’s not all! The company is also authorized to register domain names, as well as sell SSL certificates.

According to its website, PlanetHoster currently serves as many as 60,000 customers through its localized infrastructure in Canada (Montreal) and France (Paris).

It is worth noting that PlanetHoster’s head office is located in Laval (Montreal – Quebec) and that the company was founded in 2007. You will have understood, by its location, the host is totally French-speaking.

With the presentations being made, we will now be able to get to the heart of the matter with regard to this opinion on PlanetHoster. In this regard, know that our general feeling and our tests are based on the two offers that the host offers.

Its strengths:

  • Responsive customer support reachable by phone
  • Excellent loading times and speeds
  • Very good free accommodation offer
  • Creation/Assisted Site Configuration (for WordPress, Joomla, Drupal, PrestaShop,…)
  • AutoPeakPower option on HybridCloud hosting
  • 14-day satisfied or refunded warranty

Weaknesses:

  • Paid option for the LiteSpeed server
  • Not the cheapest fares

Performance: availability, loading and speed 

To get the best start with this Review and Test of PlanetHoster, we’ll tell you about the performance offered by the host. And the least we can say is that you are not likely to be disappointed.

The availability rate (uptime) is one of the most important aspects when choosing web hosting. And PlanetHoster did not disappoint us at this level since it was able to offer us over a period of more than a year, an availability close to 99.93%.

Regarding the speed of the hosted sites, PlanetHoster is in line with the figures found with the availability rate. He clearly doesn’t disappoint! For our test site (the one we use to make each of the reviews for hosts), we have identified the following values:

PlanetHoster Teste Score
PlanetHoster pingdom website speed test

As you will understand, our opinion regarding the performance offered by PlanetHoster is simply excellent. You have faced you one of the very best web hosts in 2021, that’s for sure.

PlanetHoster’s administration interface test

Having a clear administration interface is a very important thing. PlanetHoster seems to have understood this since everything is well organized and it is easy to navigate:

PlanetHoster The World panel

From your customer space, you can easily switch from your World to Hybridcloud accommodations that are accessible with a click.

You will quickly have access to your various accommodations/sites, the history of your tickets, the management of your invoices, or the well-stocked knowledge base offered by the host.

If you select one of your accommodations, you will then have access to all the essential information :

To go back to the administration of your site, everything will mainly happen on cPanel. From there, you will be able to manage your databases, FTP, domain names, redirects, etc. Simply put, absolutely anything that touches your website.

If you are new to web hosting, you will appreciate the fact that it is possible to put a new website online through an assistant.

As we saw when this review was made, PlanetHoster includes a free SiteBuilder. With the latter, and without having the slightest technical knowledge, you can start the adventure by propelling your site with PrestaShop, WordPress, Joomla, Drupal, Magento, and many other CMS.

In case you’re not a big fan of Cpanel, PlanetHoster’s World Accommodations offer a « home » interface, the « World Panel » rather pleasant to use as you can see below:

As you can see, everything is extremely clear and this makes the use of this web host particularly interesting for beginners. This clarity obviously contributed positively in this opinion on PlanetHoster.

Safety and protection

PlanetHoster offers a large number of default security options, including a free SSL certificate for its two plans (The World and HybridCloud which we’ll talk about below in this review).

These same plans will also allow you to protect personal data related to your domain (WHOIS protection). This will prevent, for example, malicious hackers from finding and using your personal information against you or your website users.

Dual anti-malware protection (powered by ClamAV), IP extensions and comprehensive protection against attacks by Bruteforce are also available to all PlanetHoster customers.

Finally, we also saw during the completion of this PlanetHoster review and test, that it was possible to improve the security of your customer space by activating dual authentication. All you have to do is go to your personal space to set up this protection managed via Google Authenticator.

For those who are not familiar with how Google Authenticator works, know that with this system you will need to fill in the code generated by the Google app (which you will have to install on your smartphone) with each authentication.

That’s all we’ve been able to find about the security and protection systems that PlanetHoster deploys. For us, the package offered is more than satisfactory.

PlanetHoster Support Review: Responsive and Reachable

If we were to remember only one positive aspect of planetHoster’s hosting service, it would clearly be customer support.

We had the opportunity to put the agents to the test and the least we can say is that they were able to respond present! Our opinion of PlanetHoster and its customer service is extremely positive.

First of all because it is available through three different means of contact:

  • Ticket
  • Live chat
  • Phone

On average during our tests, we never had to wait more than 15 minutes before receiving a reply to one of our tickets. And in case of an urgent problem, the telephone service will respond within seconds.

Suffice to say that PlanetHoster’s customer support is the most responsive we’ve come across to date. And he will be able to dialogue with you in French or English, as you see fit.

The main advantage of customer service is definitely the fact that a telephone line is available. Plus, it’s almost 24 hours a day, 7 days a week.

Here are the details of the timetables for France:

Monday to Thursday: 12:00 a.m. to 11:59 p.m.
Friday: 00:00 a.m. to 11:00 p.m.
Saturday and Sunday: 3 p.m. to 8 p.m.
All the agents we dealt with when making this PlanetHoster review proved to be competent, pleasant and professional. To conclude this section, we can simply say that this customer service is the best you will be able to find in 2021 in the world of web hosting. Suffice to say that PlanetHoster’s customer support is the most responsive we’ve come across to date. And he will be able to dialogue with you in French or English, as you see fit.

The main advantage of customer service is definitely the fact that a telephone line is available. Plus, it’s almost 24 hours a day, 7 days a week.

Here are the details of the timetables for France:

Monday to Thursday: 12:00 a.m. to 11:59 p.m.
Friday: 00:00 a.m. to 11:00 p.m.
Saturday and Sunday: 3 p.m. to 8 p.m.
All the agents we dealt with when making this PlanetHoster review proved to be competent, pleasant and professional. To conclude this section, we can simply say that this customer service is the best you will be able to find in 2021 in the world of web hosting.

Types of accommodation and pricing

As noted at the beginning of our review regarding PlanetHoster, the host offers 2 types of accommodation. It’s a far cry from the huge variety offered by Hostinger but it’s not necessarily a bad thing.

This will prevent the most beginners, for example, a real headache when choosing the most suitable formula.

The World – Unlimited Shared Accommodation

The most famous accommodation at PlanetHoster is definitely the one named « The World ». What’s behind that name? Shared, multi-site, and unlimited accommodation.

Yes, you’re not dreaming! For only $6.00/month, you’ll be able to enjoy all the features listed in the image below.

The World Plan pricing, PlanetHoster

This includes, for example, unlimited disk space, unlimited traffic, a free domain name for life, backups every 12 hours to a second data center, and much more.

By opting for the base rate, the pool of resources allocated to you will be as follows:

  • 8 CPU
  • 16 GB RAM
  • 16 MB/s I/O

It’s up to you to divide all this between the different sites you’re going to host via PlanetHoster’s The World plan. If you need more resources, we noticed during the realization of this PlanetHoster review and test, that you will be able to easily customize your plan.

And you want to know the best news? By using the PHA-geeknewsclub promo code, you’ll be able to enjoy an additional 25% discount! Simply enter the promotional code before validating your purchase.

Source : presse-citron + PlanetHoster

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